Privacy Policy Statement

Your privacy is important to us. This policy outlines how Pyrosivana collects, uses, and safeguards your personal data when you visit our website, ensuring compliance with Australian privacy laws and data best practices.

Information We May Collect

We collect limited personal data to provide and improve our services. Your information is gathered when you use our website or interact with our digital content.

• Contact details such as your name, email address, or phone, when you submit a form or request more information.
• Usage information including IP address, browser type, device identifiers, and browsing activities on our site.
• Details you may provide in comments, support requests, or through customer surveys conducted by Pyrosivana.
• Information gathered by cookies or similar technologies to enable site analytics and better user experiences.

How We Use Your Data

Your data helps us deliver a seamless and relevant experience on our website. We process information only for legitimate business purposes.

• To respond to enquiries, support requests, or feedback that you submit through our site’s forms.
• To monitor website performance, usage patterns, and improve our content, services, and features.
• To communicate updates or service changes, if you have provided your consent or requested information.
• To comply with applicable legal requirements and protect against misuse of our services or site.

Legal Basis for Processing

Our data practices comply with the Australian Privacy Principles and GDPR where applicable. We only use your information as permitted by law.

Personal data is processed with your consent, to fulfil our contractual obligations, or as needed for legitimate interests like site security and service improvement.

Information Sharing

We do not sell your information. Data is only shared for operational needs or as required by law.

• With service providers assisting in website management, analytics, or communications, under strict confidentiality agreements.
• When legally required, such as responding to regulatory authorities or court orders in Australia.
• If Pyrosivana undergoes a business transition or merger, your data may be transferred in accordance with privacy requirements.

Data Security

We implement secure practices to safeguard your personal data, including encryption, restricted access, and regular assessments. While we strive for robust protection, no method can be completely secure. We encourage you to use caution and contact us if you have concerns about privacy or security on our services.

Your Privacy Rights

You have options to control your personal information. We support your ability to make informed choices regarding your data.

• Request access to the personal data we hold about you or ask for corrections.
• Withdraw consent for data processing if previously given, with no impact on lawfulness before withdrawal.
• Request deletion of your personal data subject to legal and operational limitations.
• Lodge a complaint with Australian privacy authorities if you believe your rights are not respected.

Cookies and Tracking

We use cookies to analyse website traffic, personalise your experience, and enhance site security. You can adjust cookie preferences through browser settings at any time.

Cookie policy details Cookie policy details

Contact Us

For any questions or to exercise your privacy rights, please reach out using the information provided below. We are committed to addressing your concerns promptly and transparently.

Changes to This Policy

We will update this privacy statement if our data practices change. Check this page for the most recent policy version before submitting information.